An incident that took place this morning upset me a little. I reached the Mumbai airport well before the flight...Ajit Saraf was so fast this morning that he brought me to the airport in less than two and half hours from Pune. I was waiting at the Lounge. Probably I was one of the very few to have arrived at the lounge.
An youngster came in, speaking loudly on his mobile; he took a seat in front of me. Apart from us there were the attendant girls. He called one them and asked her to serve him breakfast. She politely told him that it is a buffet and he could take whatever he wanted. This guy insisted that she should serve him the breakfast. There was some exchange and the girl left the table. The guy, still speaking over the mobile, walked around and picked up his plate of breakfast. Time passed, this fellow was still speaking loudly on the mobile. The attendant girl went to his table to clear the plates...again this guy asked her to serve him some specific item. She replied that being buffet he should be able to take whatever he wanted. Again there was some exchange of words. This guy was walking around, still speaking, on and off going near the cookies, taking one or two pieces of cookies eating them while walking. This was going on for over an hour. The attendant girl again cleared the plates on his table. Suddenly I heard a shouting; this guy was accusing her of removing the plate without his permission and that he was only half-way through. She politely told him sorry and asked him to take more if his breakfast had been interrupted by her. On this, the guy started shouting...probably his ego was hurt - an attendant girl was not taking his orders. Apparently he was a JP Platinum member. He threatened her that he would complain about her to higher authorities for her behaviour. He was probably waiting for a senior person to come and was waiting at the Manager's table. As no one was available he moved to the next section and complained to the Jet Airways employee. In the meanwhile, her immediate seniors came to her and tried to tell her what she could have done to avoid the complaint by the guy. She was visibly upset; probably she was also called by someone senior and reprimanded...
I was watching all these ..going on for over an hour. I felt bad for the girl. Probably I would have done the same thing if I had met with such a situation. She was at a hopeless situation, especially with job cuts around; and the guy was trying to exploit the situation. He was crude and rude.
When she came near me with one of her seniors, I called the senior and told her that the girl's behaviour was quite decent and she should not be penalized for the incident. Her immediate response was that the guy was sitting behind me. I said that it did not matter to me; I was ready to give it in writing that this girl behaved properly as anyone in the right senses would have done and she should not be penalized for any complaint which was frivolous. I could see the brightness and happiness on her face !!! She thanked for my offer and left the place. I also left the lounge to catch the flight. On the way I went to the toilet.
While coming out of the toilet this girl was waiting for me; she requested me if I could write my views on the incident and give that to her. I immediately wrote about the behaviour of the guy and how the girl managed the situation well. She profusely thanked for the letter; I left the place with a satisfaction that it might help her to face her superiors in case that came up for discussion/hearing.
Am I right writing such a note to help her?
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4 comments:
as long as u didnt leave ur contact details.. its fine!!!! wat if that guy is the brother of raj thackray??? :D
He will sue u for writing the letter in english... before nething else!
I dont know what to say though you are right, and I hope the incident goes of peacefully without any problem.
Dear Brother,
What you have done is correct .
Dear Brother,
Simmilar thing had happened once.
Father and myself went to Thiruchendur during 1959 from Pettavaithalai. After the Dharshan we returned by bus to our place.We met Mr.Krishnan-Vengalakshimi's husband at Tutucorin bus stand. We were proceeding towards Trichy. When the bus was nearing Ettayapuram one cyclist crossed the road from wrong side suddenly and the bus driver some how mannaged and applied the break. With all his efforts the bus dashed against the cyclist and the man was thrown out. The cycle was a little damaged. Immediately after this incidence a group of people rushed to that spot from the near by habitat and all were blaming the bus driver. Father and myself were sitting in the front seat and we were able to see the road.Father tried to pacify the crowed. But the crowed did not listen to the words. The Conductor immediately took a decision to send the passengers by other Government buses crossing by that side. He did and father and myself with two or three passengers left along with the driver and conductor who were waiting for some bus to cross that side. Luckily one bus came there with full capacity and the conductor managed to put us in that bus along with the driver. We were standing all the way from Ettayapuram to Trichy. At trichy the Driver requested father to give a letter to their office about the happening. Father wrote and gave a letter to the Manager of the depot .In that letter he mentioned that this has happened only because of the negligence of the cyclist and the driver has tried his best to avert the mishap.The Manager asked father his identity. Father said that he is attached to Pettavaithalai Sugar Factory and he is incharge of production. He wanted his designation. Father said Factory Superintendent. On hearing this the Driver prostrate before father and said that he is feeling sorry for making him to stand right from Ettayapuram to Trichy. Till to day I am not able to understand the driver's attitude.
The Cyclist who was met with the accident was moved to a local dispensary when we were there.The vitcim sustained only minor injuries and he was treated.
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